Privacy Policy

Last Updated: May 5, 2025

1. Introduction

Welcome to Renavize.com. At Renavize ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Renavize.com, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and account preferences.
Property Information: Address and details about your property relevant to our services.
Payment Information: Credit card number, billing address, and other financial information necessary for processing payments.
Communication Information: Information you provide when contacting us or responding to surveys.

2.2 Non-Personal Information

We may also collect non-personal information about you, including:

Usage Data: Information about how you access and use our website and services.
Device Information: Information about your device, browser type, IP address, and operating system.
Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy section.

3. How We Collect Information

We collect information through:

Direct interactions when you create an account, request a quote, or contact us.
Automated technologies such as cookies and similar tracking technologies.
Third-party sources, including business partners and service providers.

4. How We Use Your Information

We may use your personal information to:

Provide, maintain, and improve our services.
Process and fulfill your service requests and payments.
Communicate with you about our services, promotions, and updates.
Respond to your inquiries and provide customer support.
Personalize your experience on our website.
Comply with legal obligations and enforce our policies.
Protect against fraud and unauthorized transactions.
Conduct research and analysis to improve our business operations.

5. Disclosure of Your Information

We may share your personal information with:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service.
Business Partners: Contractors and subcontractors who assist in providing our home improvement services.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Your Consent: In other ways described at the time of collection or with your consent.

We do not sell your personal information to third parties.

6. Text Messaging and Communications

If you provide your mobile phone number, you consent to receive text messages from Renavize related to our services, including appointment confirmations, service updates, and promotional offers. Standard message and data rates may apply.

You can opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us or by contacting us directly.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access: The right to request access to your personal information.
Correction: The right to request correction of inaccurate personal information.
Deletion: The right to request deletion of your personal information.
Restriction: The right to request restriction of processing of your personal information.
Data Portability: The right to receive a copy of your personal information in a structured, machine-readable format.
Objection: The right to object to our processing of your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@renavize.com
Phone: (740) 736-2849
Mail: 17308 NE 189th St, Brush Prairie WA 98606

14. California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please contact us.

15. International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than those in your country.